Privacy Policy

Last updated: April 2026

Phablo (“we”, “our”, or “us”) is committed to protecting personal data and maintaining transparency in how information is handled. This Privacy Policy explains how we collect, use, disclose, and safeguard personal data when you interact with our website, products, and services.

1. Data Controller

Phablo.ai
Phablo Private Limted
32 Pekin Street, #05-01, Singapore 048762
Email: contact@phablo.ai

2. Categories of Data Collected

We may collect the following categories of data:

  • Contact details (name, email, company, role)
  • Information submitted via demo or contact forms
  • Business-related information provided voluntarily
  • Technical data (IP address, browser, device information)
  • Usage data (pages visited, interactions, timestamps)

3. Purpose of Processing

  • Responding to inquiries and demo requests
  • Providing and improving our services
  • Communicating relevant updates or product information
  • Ensuring security and preventing misuse
  • Operating and maintaining platform functionality

4. Legal Basis for Processing (GDPR)

Processing is carried out on the basis of:

  • Consent (e.g., submitting forms)
  • Legitimate interests (e.g., service improvement, security)
  • Contractual necessity (where applicable)
  • Legal obligations

5. AI and Document Processing

Phablo provides AI-assisted compliance and document analysis capabilities. Data processed within the platform is handled in accordance with customer agreements and is used solely for providing the requested services.

Customer-provided data is not used to train generalized AI models without explicit authorization.

6. Data Sharing and Processors

We do not sell personal data.

We may engage carefully selected third-party service providers to support the operation, security, and performance of our platform. These providers may process data on our behalf for purposes including:

  • Cloud infrastructure and hosting
  • System monitoring and analytics
  • Communication and support services

Such providers act as data processors and process data solely in accordance with our instructions. We ensure that appropriate contractual, technical, and organizational safeguards are in place, including confidentiality and data protection obligations.

Where required, data processing agreements (DPAs) are established to ensure compliance with applicable data protection laws.

7. International Data Transfers

Phablo is designed to support customers operating within the European Union. Where possible, personal data is processed and stored within the European Economic Area (EEA).

In limited cases where third-party service providers are used to support our platform, data processing may involve transfers outside the EEA.

In such situations, we ensure that appropriate safeguards are implemented in accordance with applicable data protection laws, including:

  • Standard Contractual Clauses (SCCs) approved by the European Commission
  • Transfers to jurisdictions recognized as providing an adequate level of protection
  • Additional technical and organizational safeguards where appropriate

We take reasonable steps to ensure that all third-party processors maintain a level of data protection consistent with EU standards.

8. Data Security

We implement technical and organizational measures designed to protect personal data, including:

  • Access controls and role-based permissions
  • Secure infrastructure and encryption practices
  • Monitoring and logging mechanisms
  • Regular review of security practices

9. Data Retention

Personal data is retained only for as long as necessary to fulfill the purposes outlined in this policy, unless longer retention is required by law or contractual obligations.

10. Your Rights

You have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request deletion of data
  • Restrict or object to processing
  • Request data portability

Requests can be made via contact@phablo.ai.

11. Cookies and Tracking Technologies

We may use cookies and similar technologies to enhance user experience, analyze usage patterns, and improve performance. Users can control cookie preferences through their browser settings.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be reflected on this page with a revised “Last updated” date.

13. Contact

For any questions regarding this Privacy Policy or your personal data, please contact:
contact@phablo.ai